Cancellation & Refund Policy

Last updated: [TO CONFIRM]

1. Subscriptions

• You can cancel from Account Settings → Subscription. Cancelling stops the next renewal; your plan stays active until the end of the period you have paid for.
• [TO CONFIRM] Whether a part-used billing period is refundable, and on what terms.
• [TO CONFIRM] Whether there is a cooling-off window after the first purchase.

2. Credit top-ups

• [TO CONFIRM] Whether purchased credits are refundable, and whether that changes once some have been spent.

3. Failed generations

[TO CONFIRM — this is the most important clause on the page.] State plainly whether credits are returned when a generation fails, is rejected by the model provider, or is cancelled. This must describe what the system actually does. At the time of writing, automatic refunding on provider failure is recorded as outstanding work in the project plan (P1-2), so publishing a promise here before that ships would be a commitment the product does not yet keep.

4. How to request a refund

Email support@movixa.net with your transaction ID, which you can find in Account Settings → Credit History. [TO CONFIRM: how quickly we respond, and how long an approved refund takes to reach the original payment method.]

5. Chargebacks

Please contact us before raising a chargeback — we can usually resolve it faster directly. [TO CONFIRM: what happens to an account with an open chargeback.]